Returns & Exchanges
Deseret Book is committed to your satisfaction and offers returns on most items within 30 days of purchase, provided they are in their original, sellable condition. Please note that certain digital products, opened multimedia, and personalized items may be ineligible for return.
Verify Eligibility
Ensure your item is in its original packaging, includes all components, and is within the 30-day return window from the date of delivery or purchase.
Locate Proof of Purchase
Gather your original store receipt or online order confirmation email to ensure a smooth verification process and timely refund.
Pack and Ship
Securely package your items and include the return form before shipping to our distribution center, or bring them to any local Deseret Book retail location.
Receive Refund
Once your return is received and inspected, a refund will be issued to your original payment method, typically appearing within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing